Service Administrator | Up to PHP65,000 | Makati | Day Shift

Drive Telecom Service Coordination, Invoicing, and Customer Support Excellence

Telecommunications projects move faster when skilled coordinators manage customer requests, invoicing workflows, and field operations efficiently. The Service Administrator role supports high-volume Australian telecommunications services by coordinating technicians, handling accounts administration, processing invoices, and maintaining service accuracy across digital platforms. Gain international exposure, long-term career stability, and growth opportunities within Emapta’s award-winning workplace designed for top-performing operations and administration professionals.

Snapshot

• Employment Type: Full time
• Shift: Day shift, Consecutive Off
• Work Setup: Onsite, Makati
• Salary: PHP50,000 to PHP65,000

Qualifications

• 3–5+ years of experience in service coordination, dispatch, customer service, office administration, or operations support
• 3–5+ years of experience in accounts receivable, invoicing, reconciliation, bookkeeping, or finance-focused administration
• Background in telecommunications, trade services, facilities management, construction, or field service industries highly preferred
• Proven ability to manage high volumes of inbound calls, emails, customer requests, and operational tasks simultaneously
• Experience preparing quotations, invoices, and reconciliations with strong accuracy and attention to detail
• Experience using CRM systems, job management platforms, client portals, and web-based workflow tools
• Proficiency in Microsoft Office applications, Slack, and digital communication platforms
• Strong multitasking, coordination, and prioritization skills across operations and finance administration
• Clear and professional English communication skills for customer and stakeholder coordination
• Experience coordinating technicians, site access, work approvals, or property-related service requests is an advantage

Responsibilities

Customer Service & Coordination

• Handle inbound enquiries through calls, emails, and online portals
• Schedule service appointments with customers, site contacts, and stakeholders
• Resolve customer concerns, complaints, and service-related issues professionally

Job & Portal Management

• Verify technician before-and-after photos and upload documentation to client portals
• Enter and update quotes, invoices, and job details within client systems
• Reconcile claims against completed jobs and accurately record outcomes
• Prepare and send quotations and invoices based on technician reports

Strata & Property Coordination

• Coordinate jobs with strata managers and property managers via phone and email
• Arrange site access with tenants, building managers, and onsite contacts
• Obtain client approvals for additional onsite work requests in real time

Accounts Receivable

• Conduct weekly and monthly follow-ups on outstanding invoices
• Respond to customer enquiries regarding pricing and invoice details

Office Administration

• Maintain filing systems, correspondence, and document control processes
• Perform general administrative and office support duties as required

Benefits

• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• HMO coverage with free dependent upon regularization
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia’s Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta stands among the region’s most respected employers, committed to empowering talent through stability, opportunity, and continuous development.

Step into a career that moves with you. Apply today!